Official Meta API, with templates and campaigns
Omnichannel platform
Every conversation your business has. In one place.
WhatsApp, Instagram Direct, email and your website chat arriving in a single inbox — with CRM, Kanban and AI working alongside your team.
Inbox
liveContact ●●●●
SchedulingDo you have any slots tomorrow morning?
Contact ●●●●
OrdersCan you confirm my order?
Contact ●●●●
SupportI need a copy of my invoice, please.
Website visitor
SalesHow does onboarding work?
Illustration · conversations from different channels reaching the same inbox
Channels
Six channels. One queue. No lost tabs.
Customers choose where they talk. Your team answers from one place — with the contact's full history, whatever the channel.
Instagram Direct
Direct messages in the same queue
Messenger
Conversations from your Facebook page
Support mailboxes become conversations
Website chat
A widget on your site, with your brand
Telegram
For operations that already live there
Kanban
Every conversation becomes a card. Your whole pipeline on one screen.
Build your operation's pipeline — support, sales, after-sales — with stages, checklists and owners. Move cards by hand, create your own automations in the interface or through the API — or ask OxeFlow for a custom project where cards move on their own when something happens: payment confirmed, document received, appointment booked.
- Stages, checklists and owners per card
- Manual use or your own automations, in the interface or via API
- Custom automations by OxeFlow — a separate project, scoped in the diagnostic
New lead
1Qualified
2Proposal sent
1Won
0Instagram lead
Asked for a quote
WhatsApp lead
Demo scheduled
Website lead
Demo scheduled
Email lead
Proposal viewed
Illustration · cards moved by an automation — built by you or in a custom OxeFlow project
AI in customer service
AI that works with your team — not instead of it.
AI steps in where it genuinely saves time, and hands the conversation back to a person when it's time for a person. AI usage is billed by volume, as agreed in the proposal.
01
Reply copilot
Suggests a reply based on the history and your knowledge base. The agent reviews, adjusts and sends.
Reply copilot
Can I change my appointment for tomorrow?Suggestion
We have slots tomorrow at 9:00 and 10:30. Which one works better for you?
02
Audio transcription
Long voice notes become text in the conversation. The team reads them in seconds — no headphones needed.
Audio transcription
Can I change my appointment for tomorrow?Transcript
“…I'd like to move it to Friday, if there's a slot after lunch.”
03
Knowledge base
Your company's documents, prices and policies become the source of the answers — the AI doesn't make up what isn't there.
Knowledge base
Can I change my appointment for tomorrow?Source consulted
Rescheduling policy · maintained by your team
04
Handoff to a human
Where it makes sense, an AI agent designed by OxeFlow handles the repetitive work and hands off to the right team with a summary of the context. It's a separate project, scoped in the diagnostic.
Handoff to a human
Can I change my appointment for tomorrow?Transferred
Billing team · conversation summary attached
AI steps in where it genuinely saves time, and hands the conversation back to a person when it's time for a person. AI usage is billed by volume, as agreed in the proposal.
The platform is the foundation. The results come from the automations we build on top of it.
Management
The whole contact on one screen. The whole operation on another.
360° CRM
- Contact profile with the full history, across every channel
- Custom attributes, companies and labels
- Contact import and export
Team
- Teams, roles and permissions per inbox
- Automatic conversation assignment
- Canned responses and private notes between agents
Quality
- SLA per type of request
- Satisfaction survey (CSAT) on close
- Reports by channel, agent, team and label
Reports
Time, volume and satisfaction. On the dashboard, not in a hunch.
Volume by channel, first response time, resolution time, satisfaction and per-agent performance — on the dashboard, no spreadsheet exports.
Illustrative dashboard · metrics available in the platform
Why OxeChat
Not just another chat tool.
| Topic | Without a platform | With OxeChat |
|---|---|---|
| Channels | One phone per number, scattered tabs | Every channel in the same queue |
| History | Gone when the agent leaves | Stays with the contact, across channels |
| Pipeline | A side spreadsheet, updated by hand | Kanban with stages, checklists and an open API |
| AI | Generic answers, no source | A copilot grounded in your company's knowledge |
| Management | Guesswork about time and volume | SLA, CSAT and reports on the dashboard |
| Deployment | You set it up alone | OxeFlow deploys, operates and evolves it |
Who runs it
Deployed and operated by OxeFlow.
OxeChat runs on OxeFlow's own infrastructure, with continuous monitoring and data stored in Brazil. We deploy it, set up your channels, design the automations and keep following the operation after it goes live.
Meta partner company — Tech Provider
Meet OxeFlow at oxeflow.com.br →01
Official WhatsApp API
Connected through Meta's official platform, with approved templates.
02
A monitored operation
Continuous monitoring and adjustments — we don't deliver and disappear.
03
A foundation for automation
Integrates with your systems and with the flows OxeFlow builds.
Frequently asked questions
What is OxeChat?
It's OxeFlow's omnichannel platform: WhatsApp, Instagram Direct, Messenger, email, website chat and Telegram in a single inbox, with CRM, Kanban, AI-assisted service and reports.
Does it use the official WhatsApp API?
Yes. The connection goes through Meta's official platform — OxeFlow is a Meta partner company (Tech Provider). The official API reduces operational risk and follows Meta's usage policies.
Can I keep the number I use today?
In most cases, yes. In the diagnostic we assess your current number and the best migration path for your operation.
How does Instagram fit in?
Through Direct messages, which arrive in the same queue as the other channels.
Who handles the deployment?
OxeFlow. We set up channels, teams, labels and pipelines, train your team and keep following the operation after it goes live.
What is platform and what is a project?
The platform includes the channels, the inbox, the CRM, the Kanban, teams, reports and the API — you use it manually or build your own automations. The AI features for agents are billed by usage volume. Custom automations by OxeFlow and end-to-end AI-led service are separate projects, with scope and investment defined after the diagnostic.
Does the AI reply on its own?
You decide. The AI can suggest replies for agents to review, transcribe voice notes and consult your company's knowledge base — billed by usage volume, as agreed in the proposal. End-to-end AI-led service is a custom OxeFlow project, scoped in the diagnostic.
Where is the data stored?
Conversations, contacts and attachments are stored in Brazil, on OxeFlow's own infrastructure in a data center in Fortaleza (CE), with restricted access, encrypted backups and continuous monitoring. When you use the AI features, only the necessary excerpt of the conversation is sent to the contracted AI provider to generate the reply.
What about LGPD (Brazil's data protection law)?
OxeChat is operated in compliance with LGPD (Law No. 13,709/2018). Your company is the controller of your customers' data; OxeFlow acts as the processor, handling data only to enable customer service and according to your instructions. Data-subject requests — access, correction, deletion — are handled with our team's support. Details in OxeFlow's privacy policy (in Portuguese).
Next step
Shall we see what your operation looks like on OxeChat?
30 minutes to understand your operation, your bottlenecks and where there's a real opportunity for gains. No generic sales pitch.
WhatsApp +55 85 99712-5569